Category Archives: SF Release

Easy upgrades with SuccessFactors

SuccessFactors upgrades

Date : July 21st 2014

SuccessFactors is a Cloud / SaaS (Software as a Service) based tool for Human Capital Management. Like all Cloud tools upgrades are delivered to all customers at the same time if the SaaS tool is delivered in a multi-tenant framework. This is the case for SuccessFactors.

New features are made available to all customers without any intervention from end users. SuccessFactors delivers usually 3 new upgrades per year.

Sometimes it is necessary to load or update some data prior to use new features. In this case it is necessary to activate the new features when the data complies with the new requirements. This is notably the case for a recent upgrade which delivered the new SEPA (Single Euro Payments Area) Bank Transfer standard for 33 countries in Europe.

Activate new features

In the Administration Interface within SuccessFactors you get noticed when new features require your activation, here at the top right of the screen 9 features require your attention:

Admin upgrade number v3

Here is the list of all features classified by importance that need to be activated:

Admin all upgrade by importance

Let’s activate the SEPA upgrade. By clicking on the link you will get all information about the upgrade and tutorial video about how to implement the new feature:

SEPA Upgrade description

Confirm “Upgrade Now” and you will have a confirmation screen:

Upgrade confirmation

 

 

 

 

 

 

 

 

The upgrade is performed in seconds and you get a status message of your upgrade. You are noticed about the next steps if any:

Successfull SEPA upgrade

Video tutorial for next steps

You have access to additional information in order to complete your upgrade notably if you need to add or update employee data. Tutorial video are available to show you how to apply any changes you will need to perform:

SEPA Upgrade description

List of all upgrades

You can access the history of all your upgrade actions:

Upgrade history

Advantages

As you can see activating upgrades are simple administrator actions and does not required costly upgrade project anymore. Obviously when a new feature requires additional data like the one shown above (SEPA) there will be additional work needed from end-users as usual.

New features requiring an activation can be launched whenever required by the customer.

New Service Center feature since May 2014 release

Date : June 7th, 2014

SuccessFactors allows now employees to interact with their internal Shared Service Center. The feature is called Employee Central Service Center because it is part of the Employee Central module.

Basically the feature allows any employee to create new tickets which will be sent to a HR Help Desk. The requester can follow-up ticket resolution and also access a context-sensitive Knowledge Base (KB). KB search results can drastically reduce the number of tickets opened by employees, improves customer satisfaction and increases your Service Center performance.

New ticket creation

New ticket creation (Click for full size)

From the Service Center side tickets can be managed, routed to colleagues or 2nd-line experts, answered and closed.

Ticket view from customer service side (Click for full size)

Ticket view from customer service side (Click for full size)

A template with employee forms is delivered by SuccessFactors called “Ask HR“.

The following tools have been used to build this new feature (see also the comment below posted by Carrie Lande):
• SAP Cloud for Service
• HANA Cloud Portal

These tools will be bundled together (EC Service Center) and don’t need to be purchased separately.

 Link to Cloud for Service (SAP).


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