Category Archives: SuccessFactors

SuccessFactors is the new HCM tool in the Cloud from SAP covering all HR domains: Core data, Personnel Administration, Organization, Payroll, Time, Talent, Performance, Succession, Compensation, Training, Recruiting, Collaboration (JAM)…

HCM Big Data in action

In my previous blog “Big Data for HCM?” I started to define Big Data and how it differs from traditional Business Intelligence (BI) tools.Here is the 4 pillars you should look for when choosing a Big Data solution:

Big data componentsI also gave some examples about what Big Data technologies could bring to HCM and which kind of new reports becomes available when using Internal & External Data.

But it is always easier to understand with some live demos and videos.

That’s the purpose of this blog: bringing you the most relevant and interesting demos & videos I could find online.

HCM Big Data in action

What is Big Data and how does it work?

This first video is very generic about Big Data. It explains the concept and necessary analytic tools to manipulate data.

Workforce Analytics Delivers Immediate Insights

Demo from Equifax about Workforce analytics.

 

SAP Lumira for Your HR data — Big and Small

SAP Lumira SP14 – Human Resources

IBM SPSS Predictive analysis for HR

Oracle Endeca Information Discovery (OEID) 3.1 Workforce End-User Demo

Workforce Planning Overview

KRONOS Workforce Analytics – Data Visualization & Exploration

WORKDAY HCM: From Data to Decision. Analyzing Your Global Labor Costs

Cloud Application Vendors

Cloud Applications

Apps Run The Cloud is an internet site where almost all (if not all) Cloud Applications are referenced. They provide frequent surveys such as Cloud Application Vendors revenues and ranking.

This is the link to the home page: https://www.appsrunthecloud.com/

The top 500 Cloud Applications Vendors ranking

This is the link to the survey: https://www.appsrunthecloud.com/vendors/cloud_top_500_applications_vendors

Functional Markets

What applications are provided on the Cloud?500 Cloud Applications by functional area

The Top 10 Cloud Application Vendors

Salesforce, Microsoft and SAP are the top 3 vendors.

Top 10 Cloud Applications

The TOP HCM Application Vendors

Workday is the 1st HCM Cloud Vendor with highest market share within HCM market and second best YoY Growth.

TOP HCM

Fieldglass: Contingent workers management now on SuccessFactors

What is Fieldglass?

Fieldglass is a solution on the Cloud to help companies and recruiters to manage the entire sourcing process of contingent workers such as independent contractors or more generally Talent Pool.

SAP acquired this solution which will be integrated into SuccessFactors suite.

 Link to Fieldglass official site

Link to SAP acquisition announcement (Forbes)

Fieldglass solution

I have very few information about how the Fieldglass solution is working but found some basic statements on their site. Fieldglass seems to be a marketplace where companies can have access to contingent workers and reverse. Recruiters can manage the selection process and define a Statement of Work (SoW) and source candidates for new projects.

This is the high level process suggested by Fieldglass and visible here:

Vendor Management System (VMS) Fieldglass is also providing some best practices to define whether or not a worker is an independent contractors. You can find the link to the original page here.

Is worker independent contractor

 Why Fieldglass?

Obviously contingent workers are very important for companies as they need temporary resources for new project and very specific skills for a short period of time.

Fieldglass allows to get in contact with contingent workers and reduce risk by selecting the right skills with relevant work experiences.

Fielglass is also providing information about hourly / daily rates.

 Fielglass integration

Fieldglass announces common integrations with the 3 major HCM Cloud based solutions and have function-specific integration capabilities with various 3rd systems:

Fieldglass integrationHere is the link to Fieldglass integration information.

Request additional information

Please don’t hesitate to share any information on Fieldglass especially if you are using this tool. Tell us about the benefits for your company.

 

Big Data for HCM?

If you are interested in HR innovative solutions especially on the Cloud or currently trying to select a new Cloud HCM solution such as Workday HCM, SuccessFactors or Oracle Fusion, you have surely seen and heard about Big Data. What does it mean? What are the differences with Business Intelligence (BI) solutions? What are the benefits and the usage for Human Capital Management?

I will try in this post to explain in simple words my own understanding and share some relevant links I have found.

What is Big Data?

I have seen many definitions for Big Data and will try to summarize by listing the 7 most important features:

  1. Big Data solutions allow to store and / or access massive amount of data, more then just your own HCM data
  2. You can mix internal HCM data with external sources
  3. External data sources can be structured or unstructured (1)
  4. Data manipulation and reporting is faster then traditional BI solutions (2)
  5. Big Data solutions are always provided with very powerful analytic tools
  6. Big Data solutions on the Cloud don’t need extra infrastructure (3)
  7. Big Data solutions on the Cloud are delivered with many ready-to-use templates and reports

(1) : Structured data usually means that you import external data and map the data model with your own data definition. Unstructured data means that you access external data by using ready-to-use connectors.

(2) : Big Data use innovative solutions to speed access to data and reporting. I have seen 2 technologies being used:

  • In-Memory
  • Hadoop

In-Memory is notably used by SuccessFactors (SAP) thanks to their solution named HANA (“High-Performance Analytic Appliance). More information available on Wikipedia.

Hadoop is an open-source technology used by Workday HCM. More information available on Wikipedia.

(3) : HCM solutions delivered on the Cloud such as SuccessFactors, Workday or Oracle Fusion are hosted by the providers themselves and don’t require any internal (on premise) infrastructure. These solutions are provided in SaaS mode (Software as a Service). Learn more about SaaS on Wikipedia.

Big Data components

Big data components

What are the differences with Business Intelligence (BI) solutions?

Big Data are different from the traditional BI solutions because Big Data are faster (see 4. above), they don’t need traditional ETL (Extract, Transform and Load) tools, they can access unstructured external data thanks to connectors (see 3. above). Usually BI tools do not contain ready-to-use HCM templates and reports (see 7. above).

What are the benefits and the usage for Human Capital Management?

I think that the first benefit of Big Data solutions is the capacity of mixing your own internal data with external sources such as:

  • Internal or external Financial data
  • Salary and compensation market data
  • CVs and recruitment data (Job boards and requisitions from competitors…)
  • Social media feeds
  • Economic or business trends (inflation, GDP growth, cost of living by country or town…)

The second benefit is certainly how fast the results can be accessed and rendered. Its allows real time complex data evaluation and even simulation.

The third benefit is surely the huge number of ready-to-use templates and reports provided by the Cloud HCM solutions.

Usage of Big Data for HCM

Here are some ideas about what kind of new reporting you could perform:

  • Market Compensation Comparison
  • Global Payroll Cost Analysis
  • Headcount Analysis (Combine staffing data with
    data from an external recruiting solution to get a clear
    picture of current and planned staffing)
  • Retention Risk and Impact Analysis (Combine Performance data with Social external sites)
  • High Performer Analysis (Combine Performance data with Market Compensation data)…

More information:

Workday Big Data datasheet

SuccessFactors Big data

Oracle Fusion Big Data

Easy upgrades with SuccessFactors

SuccessFactors upgrades

Date : July 21st 2014

SuccessFactors is a Cloud / SaaS (Software as a Service) based tool for Human Capital Management. Like all Cloud tools upgrades are delivered to all customers at the same time if the SaaS tool is delivered in a multi-tenant framework. This is the case for SuccessFactors.

New features are made available to all customers without any intervention from end users. SuccessFactors delivers usually 3 new upgrades per year.

Sometimes it is necessary to load or update some data prior to use new features. In this case it is necessary to activate the new features when the data complies with the new requirements. This is notably the case for a recent upgrade which delivered the new SEPA (Single Euro Payments Area) Bank Transfer standard for 33 countries in Europe.

Activate new features

In the Administration Interface within SuccessFactors you get noticed when new features require your activation, here at the top right of the screen 9 features require your attention:

Admin upgrade number v3

Here is the list of all features classified by importance that need to be activated:

Admin all upgrade by importance

Let’s activate the SEPA upgrade. By clicking on the link you will get all information about the upgrade and tutorial video about how to implement the new feature:

SEPA Upgrade description

Confirm “Upgrade Now” and you will have a confirmation screen:

Upgrade confirmation

 

 

 

 

 

 

 

 

The upgrade is performed in seconds and you get a status message of your upgrade. You are noticed about the next steps if any:

Successfull SEPA upgrade

Video tutorial for next steps

You have access to additional information in order to complete your upgrade notably if you need to add or update employee data. Tutorial video are available to show you how to apply any changes you will need to perform:

SEPA Upgrade description

List of all upgrades

You can access the history of all your upgrade actions:

Upgrade history

Advantages

As you can see activating upgrades are simple administrator actions and does not required costly upgrade project anymore. Obviously when a new feature requires additional data like the one shown above (SEPA) there will be additional work needed from end-users as usual.

New features requiring an activation can be launched whenever required by the customer.

New Service Center feature since May 2014 release

Date : June 7th, 2014

SuccessFactors allows now employees to interact with their internal Shared Service Center. The feature is called Employee Central Service Center because it is part of the Employee Central module.

Basically the feature allows any employee to create new tickets which will be sent to a HR Help Desk. The requester can follow-up ticket resolution and also access a context-sensitive Knowledge Base (KB). KB search results can drastically reduce the number of tickets opened by employees, improves customer satisfaction and increases your Service Center performance.

New ticket creation

New ticket creation (Click for full size)

From the Service Center side tickets can be managed, routed to colleagues or 2nd-line experts, answered and closed.

Ticket view from customer service side (Click for full size)

Ticket view from customer service side (Click for full size)

A template with employee forms is delivered by SuccessFactors called “Ask HR“.

The following tools have been used to build this new feature (see also the comment below posted by Carrie Lande):
• SAP Cloud for Service
• HANA Cloud Portal

These tools will be bundled together (EC Service Center) and don’t need to be purchased separately.

 Link to Cloud for Service (SAP).


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