Category Archives: SAP

Cloud Application Vendors

Cloud Applications

Apps Run The Cloud is an internet site where almost all (if not all) Cloud Applications are referenced. They provide frequent surveys such as Cloud Application Vendors revenues and ranking.

This is the link to the home page: https://www.appsrunthecloud.com/

The top 500 Cloud Applications Vendors ranking

This is the link to the survey: https://www.appsrunthecloud.com/vendors/cloud_top_500_applications_vendors

Functional Markets

What applications are provided on the Cloud?500 Cloud Applications by functional area

The Top 10 Cloud Application Vendors

Salesforce, Microsoft and SAP are the top 3 vendors.

Top 10 Cloud Applications

The TOP HCM Application Vendors

Workday is the 1st HCM Cloud Vendor with highest market share within HCM market and second best YoY Growth.

TOP HCM

Fieldglass: Contingent workers management now on SuccessFactors

What is Fieldglass?

Fieldglass is a solution on the Cloud to help companies and recruiters to manage the entire sourcing process of contingent workers such as independent contractors or more generally Talent Pool.

SAP acquired this solution which will be integrated into SuccessFactors suite.

 Link to Fieldglass official site

Link to SAP acquisition announcement (Forbes)

Fieldglass solution

I have very few information about how the Fieldglass solution is working but found some basic statements on their site. Fieldglass seems to be a marketplace where companies can have access to contingent workers and reverse. Recruiters can manage the selection process and define a Statement of Work (SoW) and source candidates for new projects.

This is the high level process suggested by Fieldglass and visible here:

Vendor Management System (VMS) Fieldglass is also providing some best practices to define whether or not a worker is an independent contractors. You can find the link to the original page here.

Is worker independent contractor

 Why Fieldglass?

Obviously contingent workers are very important for companies as they need temporary resources for new project and very specific skills for a short period of time.

Fieldglass allows to get in contact with contingent workers and reduce risk by selecting the right skills with relevant work experiences.

Fielglass is also providing information about hourly / daily rates.

 Fielglass integration

Fieldglass announces common integrations with the 3 major HCM Cloud based solutions and have function-specific integration capabilities with various 3rd systems:

Fieldglass integrationHere is the link to Fieldglass integration information.

Request additional information

Please don’t hesitate to share any information on Fieldglass especially if you are using this tool. Tell us about the benefits for your company.

 

New Service Center feature since May 2014 release

Date : June 7th, 2014

SuccessFactors allows now employees to interact with their internal Shared Service Center. The feature is called Employee Central Service Center because it is part of the Employee Central module.

Basically the feature allows any employee to create new tickets which will be sent to a HR Help Desk. The requester can follow-up ticket resolution and also access a context-sensitive Knowledge Base (KB). KB search results can drastically reduce the number of tickets opened by employees, improves customer satisfaction and increases your Service Center performance.

New ticket creation

New ticket creation (Click for full size)

From the Service Center side tickets can be managed, routed to colleagues or 2nd-line experts, answered and closed.

Ticket view from customer service side (Click for full size)

Ticket view from customer service side (Click for full size)

A template with employee forms is delivered by SuccessFactors called “Ask HR“.

The following tools have been used to build this new feature (see also the comment below posted by Carrie Lande):
• SAP Cloud for Service
• HANA Cloud Portal

These tools will be bundled together (EC Service Center) and don’t need to be purchased separately.

 Link to Cloud for Service (SAP).


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